Location and Hours

Where is Campus Card Services?

Campus Card Services is in the Women’s Building (no. 137 on this map), Suite 002 (lower level).

When is Campus Card Services open?

Campus Card Services is open Monday through Friday, 8:30 a.m. to 4:00 p.m. The Women’s Building doors are unlocked during these hours.

ID Cards

Information unique to each cardholder:

01925552898: 11-digit card number (Use this for adding Bear Bucks)

403525: 6-digit student ID number

Where do I get my first ID card?

If you are a new Danforth Campus student, employee, or contractor, you may get an ID card at Campus Card Services. If you are a new Danforth Campus student, you might get your card at orientation.

You must present a photo ID to receive an ID card. If you are a contractor, your university sponsor must complete a Contractor/Vendor ID Request Form.

If you are a School of Medicine student, employee, or contractor, you may get an ID card at School of Medicine Protective Services.

What are the photo requirements for an ID card?

If you are a student, please send a JPEG image file and your student ID number to campuscard@wustl.edu.

Photo Specifications

  • Color photo
  • Full face or front view
  • Plain white or off-white background
  • Image from top of head to top of shoulders (please have a shirt on)
  • Cardholder must be the only person in the picture
  • All hats or headgear should be removed for the photo except hats or head coverings worn for religious purposes
  • No item or attire should cover or otherwise obscure any part of the face or cast a shadow on the face
  • There should be no reflections from the eyeglasses that obscure the eyes
  • Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless needed for medical reasons
  • Photos must not be retouched to alter the cardholder’s appearance in any way
Where do I get a replacement ID card?

If you are a Danforth Campus student, employee, or contractor, you may purchase a replacement ID card at Campus Card Services. You must present a photo ID to receive a replacement ID card.

If you are a School of Medicine student, employee, or contractor, you may purchase a replacement ID card at School of Medicine Protective Services.

Does my ID card expire?

If you are a student or employee, your ID card is valid as long as you are enrolled or employed at WashU.

If you are a contractor, your ID card is valid until the expiration date on the card. You can renew your expired ID card at Campus Card Services. If your ID card expired more than three months ago, your university sponsor must complete a new Contractor/Vendor ID Request Form.

What is the cost to replace an ID card?

There is no cost to replace a damaged ID card if you turn in the card to Campus Card Services.

It costs $25 to replace a lost student card. It costs $10 to replace a lost employee or contractor card.

Campus Card Services accepts Bear Bucks and credit/debit cards.

You must present a photo ID to receive an ID card. If you are a contractor, your university sponsor must complete a Contractor/Vendor ID Request Form.

How do I report that I have lost my ID card?

Please contact the WashU Police Department to deactivate your card. If you need a temporary meal card, please contact your residential advisor (RA).

What do I do if my card has lost its usual access?

Your card may be broken, in which case follow the above directions to get a replacement card for no charge.

or

Your card may be disabled. If you answer no to any of the following questions, your card has most likely been disabled:

  1. Have you completed the COVID pledge?
  2. Have you completed your biweekly COVID test? (undergrads only)
  3. Have you submitted all immunization info on your Habif Portal?

If you answered no to any of the questions above, please contact:

campusaccessrestriction@wustl.edu

Bear Bucks

What are Bear Bucks?

Bear Bucks is a cashless system on the WashU ID card that can be used to make purchases on and off campus. Bear Bucks are accepted on all four Washington University in St. Louis campuses as well as at select off-campus businesses. Washington University in St. Louis receives a small percentage of sales associated with Bear Bucks, which it uses to cover administrative costs to operate the program. Learn more about Bear Bucks and see where you can use Bear Bucks here.

What is the difference between meal points and Bear Bucks?

You may use meal points to purchase food and beverages at Dining Services locations on campus. You may use Bear Bucks at Dining Services locations and other on- and off-campus vendors. See a complete list here. Undergraduate students may use their Bear Bucks at Dining Services locations only once undergraduate meal plan points have been depleted.

How do I open and fund my Bear Bucks account?

Students should open and fund their accounts according to the instructions here (under “Activating Your Bear Bucks Account”).

Employees should open and fund their accounts according to the instructions here.

Contractors should open and fund their accounts according to the instructions here (under “Adding Bear Bucks”).

How do I add Bear Bucks to my account?

Students should add Bear Bucks according to the instructions here (under “Adding Bear Bucks”).

Employees should add Bear Bucks according to the instructions here.

Contractors should add Bear Bucks according to the instructions here (under “Adding Bear Bucks”).

May I convert meal points to Bear Bucks?

It is not possible to convert meal points to Bear Bucks.

Are Bear Bucks transferable or refundable?

Bear Bucks are neither transferable nor refundable.

When a student graduates or permanently separates from the university, the account will be closed, and any remaining balance will be forfeited. When a student studies abroad, the account remains open.

An extension of a student account beyond enrollment may be requested for students who are transitioning from an undergraduate to a graduate program, stepping out for a semester, completing a postgraduate course, or are involved in an unpaid on-campus internship. Notice must be submitted to Campus Card Services via email to campuscard@wustl.edu prior to the end of the semester or departure from campus.

When an employee retires, is terminated, or voluntarily separates from the university, the remaining balance in the account is forfeited.

Do Bear Bucks expire?

Bear Bucks remain in your account until you separate from the university. They carry over from semester to semester and from year to year.