Bear Bucks Change Replacement Project

WashU IT is replacing the software behind all Bear Bucks transactions to ensure the continued service for meal plans and Bear Bucks.

Is your WashU ID Card lost or malfunctioning?

Replacement WashU ID cards can be obtained in-person by visiting the CCS during office hours. Campus Card Services is located in the Ann W. Olin Women’s Building, Lower Level, Suite 002. CCS is open this Summer, Monday-Friday 8am-4pm.

Lost ID card are $25 for students, $10 for faculty-staff members & university contractors. If your card is malfunctioning, replacements are always free of charge.

Lost your white room card?

Campus Card Services CANNOT replace a lost white room card. Please see up to date instruction from the Residential Life website or contact your RA.

How do I request new card access?

Faculty-staff members can request new card access through Card Access by emailing The card access email is routinely monitored by the Access Control & Electronic Security office, their hours are Monday – Friday: 7 a.m. – 5 p.m. Students who need new card access should make that request to a Campus Life staff member and/or GPS advisor for student group activities.

Further questions?

Campus Card Services can be contacted at or by calling (314) 935-8800. We also have a staff page with our emails if needed at Due to the high volume of requests, you may receive an answer to your inquiry faster by email.