Funds billed to Credit Card, but not added to Bear Bucks account

This is a single.

On the GET Portal, funds CANNOT be added to a Bear Bucks account with a credit card tied to an international bank. This is due to a translation bug within our vendor’s system that cannot verify the address associated with the account.

“My credit card statement says the amount was billed”

It is often the case that students/parents are successfully billed and funds not added. Within 5 business days, we have seen that these charges will eventually “bounce” or cancel. If this does not happen, feel free to contact the Campus Card Services office. In all the cases we have witnessed of this issue, we’ve never seen a charge like this fail to eventually cancel. Thank you for your patience.